Legal
These terms explain how teams may use Pitchmaster, what customers remain responsible for, and how we handle subscriptions, content, AI feedback and access to the platform.
Last updated: 2026-06-09These Terms of Service apply to the use of Pitchmaster, a voice training platform provided by Changemakers B.V. If you use Pitchmaster on behalf of an organisation, you confirm that you are allowed to accept these terms for that organisation.
If we have signed a separate order form, data processing agreement or written contract with your organisation, that document takes priority where it conflicts with these terms.
Pitchmaster helps teams practise spoken conversations with AI prospects, receive coaching feedback, build training bots and review progress. The product is designed for training, coaching and internal enablement.
We may improve, update or change the service over time. We will avoid changes that materially reduce paid functionality without a reasonable replacement or notice.
Users are responsible for keeping their login details secure and for activity under their account. Organisations are responsible for managing who has access to their workspace.
You may not share accounts, bypass access controls, reverse engineer the service, or use Pitchmaster in a way that could harm the platform or other customers.
Your organisation keeps ownership of the scenarios, prompts, recordings, transcripts, feedback and other content submitted to Pitchmaster.
You give us the limited rights needed to host, process, transmit, analyse and display that content so we can provide the service, generate AI feedback and support your workspace.
Do not upload sensitive personal data unless it is necessary for the training use case and your organisation has a lawful basis to process it.
Pitchmaster uses AI systems to simulate conversations, score practice rounds and generate coaching feedback. AI output can be useful, but it may be incomplete or inaccurate.
Customers are responsible for reviewing AI-generated feedback before relying on it. Pitchmaster scores and feedback may not be used as the sole basis for hiring, firing, promotion, salary, disciplinary, legal, medical, financial or other high-impact decisions.
Pitchmaster is a training and coaching product. It is not designed to identify people, verify identity, infer protected characteristics, perform social scoring or determine a person’s emotions for workplace decisions.
Customers must make sure their use of Pitchmaster is lawful for their organisation, industry and country. This includes informing users, obtaining required consent, setting appropriate internal policies and giving managers clear instructions on how feedback may and may not be used.
If a customer configures scenarios, prompts or workflows for employment, education, regulated services or other sensitive contexts, the customer is responsible for any additional risk assessment, human oversight and compliance obligations that apply to that use case.
You may not use Pitchmaster to create illegal, harmful, discriminatory, deceptive or abusive content, or to impersonate people without permission.
You may not attempt to extract model instructions, scrape the service at scale, overload infrastructure, or use the platform to build a competing service using our confidential functionality.
You may not use Pitchmaster for biometric identification, emotion recognition for employment decisions, social scoring, surveillance, deceptive manipulation, or any other use that is prohibited by applicable law.
Paid plans, trial access, included training minutes and support levels are described on the pricing page or in your order form. Fees are due according to the agreed billing terms.
Unless agreed otherwise, subscriptions renew automatically for the selected billing period. You can cancel future renewal by contacting us before the next renewal date.
We process personal data according to our Privacy Policy and, where applicable, our data processing agreement. For workspace training data, the customer is usually the controller and Pitchmaster acts as processor unless a separate agreement says otherwise.
Voice recordings and transcripts may be processed by trusted infrastructure and AI providers needed to deliver the service. Current sub-processors and international transfer information are documented in the Privacy Policy.
Business customers can request a data processing agreement. If a signed DPA, order form or written agreement conflicts with these public terms, the signed document takes priority for that customer.
Customers are responsible for informing their users and obtaining any required consent before using voice training, recordings or custom training scenarios.
Pitchmaster, including the software, interface, design, models, workflows and documentation, remains owned by Changemakers B.V. or its licensors.
You may use the service only as allowed by these terms and your subscription. These terms do not transfer any ownership of Pitchmaster technology to you.
Both parties may receive non-public information about the other party. Each party must protect that information with reasonable care and may only use it for the purpose of providing or using Pitchmaster.
Confidentiality does not apply to information that is already public, independently developed, lawfully received from another source, or required to be disclosed by law.
We aim to keep Pitchmaster reliable and available, but we do not guarantee uninterrupted service. Maintenance, security updates, third-party outages or incidents may temporarily affect availability.
Support levels depend on the plan or contract. We may suspend access when needed to protect the platform, prevent abuse, comply with law, or address overdue payment.
To the maximum extent permitted by law, Pitchmaster is provided without warranties that it will be error-free or fit for every specific use case.
We are not liable for indirect damages, lost profits, lost revenue, reputational harm or loss of data, except where liability cannot legally be limited.
Our total liability for claims related to the service is limited to the fees paid for Pitchmaster by the customer in the three months before the event giving rise to the claim.
You may stop using Pitchmaster or cancel your subscription according to the agreed plan or contract. We may terminate or suspend access if these terms are materially breached.
After termination, access to the workspace may end. We may delete or retain data according to our Privacy Policy, data processing agreement and legal obligations.
These terms are governed by the laws of the Netherlands. Unless mandatory law says otherwise, disputes will be handled by the competent courts in the Netherlands.
Questions about these terms can be sent to info@changemakersai.nl.
