For call centres
Call centre training for
the calls agents dread.
Outbound, inbound, retention and complaints, practised out loud with AI callers who are in a hurry, annoyed or undecided. New agents reach a steady quality faster; experienced agents rehearse the conversations that still throw them.
- Who it is for
- Outbound and inbound teams, customer service, retention and quality coaches
- What they practise
- Cold and warm outbound calls · Angry or hesitant callers · Retention and win-back
- Feedback on
- The opening, the problem, the objection and the ask
01What they practise
The calls that make or break the shift.
- Cold and warm outbound calls
A clear opening in the first ten seconds, a reason to stay on the line and a natural route to the offer.
- Angry or hesitant callers
De-escalate, acknowledge, and steer back to a solution without reading from the script.
- Retention and win-back
Hear the real reason behind "I want to cancel" and answer it before offering anything.
02Who they meet
Callers with no time for you.
From the friendly regular to the impatient pragmatist who wants value in the first minute.
03How it works
From first week to steady quality in three steps.
Pick or build a scenario
Start from the scenario library, or describe your own conversation in the Bot Builder and publish it in minutes.
Have the conversation out loud
The AI counterpart listens, hesitates and pushes back like a real person, in Dutch, English, French, German or Spanish.
Get feedback the moment it ends
A score on the opening, the problem, the objection and the ask, with one concrete thing to do differently next round.
04For trainers and team leads
Next to your training, not instead of it.
PitchMaster is an extra tool next to your training, not a replacement. Team members practise as often as they need and get feedback straight away. Trainers and team leads see in the results where someone gets stuck, and help turn that feedback into a better conversation.
- See who practises, how often and on which scenarios
- Coach on patterns across the team instead of gut feeling
- Set levels: beginner scenarios first, harder objections later
- Build scenarios from your own scripts, no developer needed
- Scores per team member and a focus point for the next conversation
- Record coaching moments
- Send messages and shout-outs
05Call review
Score real calls too.
Listening back to calls takes hours; with Call review every uploaded call is scored against your own criteria. That makes quality monitoring possible on every uploaded call, and team members get a report with quotes and a focus point.
06FAQ
Call centres ask
Can new agents practise before they take live calls?
Yes. Many teams make a set number of completed sessions part of their own induction period, so a new agent has had the difficult calls in a safe setting before the first real one.
Can we use our own call scripts and campaigns?
Yes. Paste or describe a script in the Bot Builder, name the caller type and the objections, and the bot follows the flow of your campaign while the caller stays unpredictable.
Does it scale to a large floor?
Every agent practises on their own, whenever there is a quiet moment, and managers see the whole floor in one team overview. There is no scheduling and no trainer who has to be in the room.
Can you score our real calls too?
Yes. With Call review you upload recordings or let the notetaker join in Teams, Meet or Zoom. Every conversation gets a report against your own criteria. Read more about Call review
Does PitchMaster replace our trainers?
No. PitchMaster takes over the repetition and the first feedback. Trainers and team leads see in the results where someone gets stuck, and help turn the feedback into a better conversation.
Ready when you are
Steady quality from the first shift.
Book a 30-minute walkthrough and see PitchMaster work on one of your own campaigns, with the callers your agents meet every day.